For Apple (iPhone, iPad, Mac)
To Cancel Your Subscription:
Open the Settings app on your device.
Tap your name at the top, then tap Subscriptions.
Select the subscription you want to cancel.
Tap Cancel Subscription and confirm.
If you don’t see your subscription listed, double-check that you’re signed in with the Apple ID used for the original purchase.
To Request a Refund:
Visit Apple’s Report a Problem page: reportaproblem.apple.com
Sign in with your Apple ID.
Find the subscription or purchase you'd like refunded.
Click Report a Problem > Choose Request a Refund > Select the reason and submit.
Refunds are handled at Apple’s discretion and typically take a few days to process. You’ll receive an update via email.
For Android (Google Play Store)
To Cancel Your Subscription:
Open the Google Play Store app.
Tap your profile icon > Payments & subscriptions > Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription and follow the prompts.
To Request a Refund:
Go to Google’s Request a Refund page: play.google.com
Scroll to Order History.
Locate the subscription and click Report a problem next to the item.
Choose a reason and request a refund.
Refunds are usually processed within 48 hours. Google will notify you of the outcome via email.
Need More Help?
If you're having trouble locating your purchase or need help figuring out which platform you used, feel free to reach out to our support team. While we can't issue refunds directly for purchases made through Apple or Google, we're happy to guide you through the process.
Frequently Asked Questions (FAQs)
1. How do I know if I subscribed through Apple, Android, or directly on your website?
Check your email for the purchase confirmation. If it’s from Apple or Google, you subscribed through their app store. If the confirmation is from us, the subscription was purchased directly.
2. Can you cancel my subscription for me?
Unfortunately, no. For purchases made through Apple or Google Play, only the user can manage subscriptions via their device settings.
3. Why don’t I see my subscription listed under my Apple or Google account?
Make sure you're signed in with the same Apple ID or Google account used to make the purchase. Subscriptions are tied to the account used at checkout.
4. How long do refunds take to process?
Refund requests are typically processed within 1–5 business days, depending on the platform. You'll receive email confirmation directly from Apple or Google.
5. I missed the refund window—what can I do?
If the app store denies your refund, reach out to our support team. While we can’t override app store policies, we may be able to offer account credits or other solutions.
Common Troubleshooting Tips
Double-check your login: If you're not seeing your subscription, ensure you're logged in with the same Apple ID or Google account that made the purchase.
App not recognizing subscription?
Try restoring your purchase from the app’s settings.
On Apple: Go to the app > Settings > Restore Purchase.
On Android: Open the app > tap Menu > Restore Purchase.
No access after canceling?
Canceling stops auto-renewal, but you should still have access for the remainder of the paid period.
Can’t find the purchase to request a refund?
Make sure enough time has passed for the transaction to process.
Check if the purchase shows under a different account.
Still having trouble?
Uninstall and reinstall the app.
Ensure your device is running the latest OS and app version.