If you need to request a refund for your RV Overnights membership, whether for a renewal, an initial subscription, or a canceled membership, please begin a support chat on our website or app, or email [email protected]. To initiate a refund, have your account information and the reason for the refund ready, and provide all required membership details during your request.
To qualify for a refund and understand the process, you must meet the following requirements:
Conditions of a Full Refund
We will only issue a refund to an account once. Should you choose to join again in the future, you will not be eligible for a second refund.
Refunds are at the discretion of RVOvernights
Should a membership be refunded, no grandfathered membership rates will be maintained. Memberships must have no lapse to maintain your current rate.
If you purchased a membership through the Apple App Store or Android Marketplace, you must submit a request through their service to receive your refund.
FAQs
Q: I canceled my membership but haven't seen the refund yet. What do I do? A: Cancelling your membership does not initiate a refund. You must request a refund and that request must fall within the policy guidelines of RV Overnights returns and refunds policy. Once processed, refunds generally take up to 10 business days to process. If you haven't received the refund within this period, check your payment history and contact support for an update.
Q: What kind of receipt will I receive? A: You’ll receive a return receipt from our payment provider, Stripe, once the refund is processed.
Q: Can I request a refund for a partial use of membership? A: Refunds are generally for full transactions, but specific circumstances will be reviewed by the support team. Be sure to provide your account details and reasons clearly for a faster resolution.
Common Scenarios for Refund Requests
Renewal You Didn't Approve: Contact support with details of the charges and your account information to request a refund.